Customer Support

info@siesta.com.mk

Privacy & Cookie Policy

With this Privacy Policy, we aim to inform you about how we collect, use, and store your personal data when you visit or use our website. Your privacy is important to us, and we are committed to protecting your personal data in accordance with applicable laws and regulations.

By registering and/or making a purchase, every user acknowledges and agrees to the terms of this Privacy Policy.

What Information Do We Collect?

When visiting our website https://www.siesta.com.mk/ and using our services, we collect personal data only if you voluntarily provide it, such as during registration or when placing an order.

During registration and ordering, we collect the following data:

  • Full Name
  •   Email Address
  • Delivery Address
  • Contact Phone Number

These data are used for:

  • Contacting you
  •   Delivering products
  • Processing payments
  • Sending promotions and marketing updates (only if you have agreed to receive them)

Your data will be stored and processed in accordance with the Personal Data Protection Law and will be safeguarded against unauthorized access.

How Do We Use Your Personal Data?

Your personal data may be used for the following purposes:

  • Processing orders and delivering products
  •   Communicating regarding orders, payments, or new products
  • Conducting customer satisfaction surveys
  • Sending promotions, offers, and news
  • Updating loyalty program members and similar services

Categories of personal data we process

We process personal data only to complete processes related to your orders, such as:

  • Full Name
  •   Phone Number & Email Address
  • Delivery Address & Postal Code
  • Order Details

These data will be stored in accordance with our policies and will not be shared with third parties without your consent, except as required by law.

Your Rights Regarding Personal Data

As a data subject, you have the following rights:

  • Right to be informed about how your personal data is processed
  •   Right to request correction of inaccurate or incomplete data
  • Right to request restriction on the processing of your data
  • Right to request deletion of your data
  • Right to withdraw consent for data processing
  • Right to object to the processing of your data

If you like to exercise these rights, please contact us at: info@siesta.com.mk.

Except for financial data, all the information we collect is for internal use only (customer relations, order tracking, etc.) and is not shared with third parties for any purpose. We do not collect financial information such as credit card numbers.

 

Banking and payment details are stored and processed exclusively by our partnered bank for the purpose of order transactions. Payments for products are redirected and processed through the bank’s online payment portal.

 

Minors are not allowed to provide personal data without parental or guardian consent. We do not intentionally collect or use data from minors. We take all necessary security measures to protect customer data and minimize the risk of unauthorized access or misuse.

Personal Data Protection

Siesta Mk is committed to protecting your personal data and using it only for the specified purposes. Your data will be used exclusively to process your orders and will not be shared with third parties unless required by law.

We use secure technology and processes to ensure that your data is protected from unauthorized access, misuse, or loss.

Cookies

Our website uses cookies to improve user experience, collect statistical data, and optimize website functionality. Without cookies, the website may not function properly.

What are cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. These files store information about your browser settings, such as language, font size, and previous visits, so you don’t have to reconfigure them every time you return. Some cookies are necessary for the site’s functionality, while others collect statistical data.

By continuing to use our website, you agree to the use of cookies. If you wish to disable cookies, you can change your browser settings.

Cookies help us analyze visitor behavior on our website, allowing us to optimize and enhance functionality. These files do not contain any personally identifiable information.

All information stored in cookies is used exclusively by Siesta Mk for website services or statistical purposes, ensuring that your privacy is not compromised. If any personal data is recorded in cookies, it will be done only with your prior consent.

Contact Information

If you have any questions about our Privacy Policy or if you want to correct or delete your personal data, you can contact us at:

📧 info@siesta.com.mk