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FAQ
1.Do you have a showroom or do you only operate online?
We currently do not have a specific location. We will soon open showrooms throughout Macedonia, starting with the city of Skopje.
2. In which city are you located?
The location of Siesta Mk will be announced very shortly.
3. How do you deliver?
We deliver via courier service, and in some cases personally by Siesta Mk.
4. How long does it take for the shipment to arrive in Macedonia?
Shipments that we have in stock arrive within 2 to 5 business days. Shipments made through the Preorder system or those that we do not currently have in stock arrive in 15 to 20 business days. You will be informed in a timely manner about the status of your order.
5. How much is the shipping cost to Macedonia?
The shipping cost depends on the weight of the shipment and the delivery location. The exact amount will be displayed when you place your order. For orders over 10,000 denars, shipping is free.
6. How can I place an order?
The order can be placed through the following channels:
- Viber
- Website: www.siesta.com.mk
- Phone numbers: 071/212-418 or 076/212-418
7. What data is required for an order?
The following data is required:
- Name and surname
- Delivery address
- City
- Phone number
- Email address
8. How is the payment for the order made?
- Payment is made upon pickup of the shipment.
- For orders through the Preorder system: 50% of the order value is paid at the time of its production, and the remaining 50% is paid before or during delivery.
9. What should I do if the shipment is damaged upon receipt?
In case you notice any damage to the packaging or the product, immediately refuse the shipment or if you have already received it, contact us at the following phone numbers: 071/212-418 or 076/212-418. We will review the case and help you resolve the problem.
10. What if I can’t pick up my shipment at the scheduled time?
If you are unable to pick up your shipment at the agreed time, please contact us to arrange a new delivery date. If the courier fails to find you a second time, the shipment will be returned to us and you will be contacted for a new delivery.
11. What should I do if I have a problem with my order?
If you have any problems with your order (damaged product, incorrectly shipped product, etc.), please contact us immediately
at 071/212-418 or 076/212-418, or at the email address info@siesta.com.mk. Our customer support team will review your comments
and work on a quick solution.
12. Can you send an order as a gift?
Yes, we offer the option of sending an order as a gift. If you wish, you can provide us with information that will include a message or dedication that we will put in the product packaging. Please inform us of this when placing your order.
13. Will my order be confirmed online?
After completing the ordering process, you will receive an order confirmation via email. If you do not receive the confirmation, please check your correspondence or contact us.
14. Is there a warranty on your products?
All Siesta Mk products come with a 2-year warranty and lifetime technical support from our team. For more information regarding the warranty of a specific product, you can contact our support team. For more details, please see our warranty sheet.
15. Do you accept returns?
Yes, we accept returns in the event of a defect or if you are not satisfied with the product or the product is not what you ordered or expected. Products must be undamaged and in the original packaging in which they were shipped. For more details, please see our return and exchange policy.
16. Can you help me choose products?
If you are not sure which product to choose or have questions about our offer, feel free to contact us by phone or via our contact form on the website. Our team will help you with all the information you need to make the best choice.
17. Do you have discounts and promotions?
Yes, we regularly organize promotions and discounts on our products. To be informed about the latest offers, you can sign up for our newsletter or follow us on social networks.
